Sky Angel LTD

At Sky Angel LTD, located at Avondale House, 262 Uxbridge Road, Pinner, Middlesex, England, HA5 4HS, we strive to ensure your complete satisfaction with our premium children’s mobility and lifestyle products, including kids’ scooters, strollers, electric ride-ons, and nursery essentials. This Refund Policy explains your options for returns and refunds when shopping on skyangelltd.co.uk. For assistance, reach us at +447930977812 or email info@skyangelltd.co.uk.

Return Eligibility

We offer a hassle-free return process for products like kids’ go-karts, baby strollers, and electric cars:

• Timeframe: Return unused items within 30 days of delivery, whether it’s a smart balance bike or stroller accessory.

• Condition: Products like kids’ electric motorcycles or nursery furniture must be unused, in original packaging, and in the same condition as received.

• Proof of Purchase: Include your order confirmation or receipt from skyangelltd.co.uk.

Non-Returnable Items

Certain items, such as personalized kids’ ride-on cars, baby clothing (if worn), or hygiene products like feeding and weaning items, are non-returnable unless faulty. Check product pages for details.

Refund Process

• Initiating a Return: Contact us at sales@skyangelltd.co.uk with your order number and reason for returning items like three-wheel scooters or travel systems.

• Return Shipping: Customers are responsible for return shipping costs (e.g., for lightweight travel strollers), unless the item—like a kids’ school backpack—is defective or incorrect.

• Inspection: Once we receive your sliding walker car or stroller footmuff, we’ll inspect it and notify you within 3-5 business days.

• Refund Issuance: Approved refunds for kids’ toys or nursery essentials are processed within 7-10 business days to your original payment method.

Faulty or Damaged Products

• Defective Items: If your kids’ electric quad bike or baby high chair arrives faulty, email info@skyangelltd.co.uk within 7 days with photos. We’ll cover return shipping and offer a full refund or replacement.

• Damaged in Transit: Report damage to ride-on construction vehicles or pushchairs within 7 days for a swift resolution.

Incorrect Orders

Received a kids’ scooter instead of an electric kids’ bike? Notify us within 7 days at sales@skyangelltd.co.uk. We’ll arrange a free return and send the correct item, like a complete travel system, at no extra cost.

Refunds for Cancellations

• Before Shipping: Cancel your order for stroller rain covers or bathing products before it ships for a full refund—contact us immediately.

• After Shipping: Once dispatched, kids’ mobility products follow our standard return process.

Refund Amount

• Full Refunds: Issued for unused kids’ ride-on cars or nursery furniture in original condition, excluding original shipping costs.

• Partial Refunds: May apply if stroller accessories or toys are returned used but within policy terms—details provided upon inspection.

Exceptions

Special promotions or clearance items (e.g., discounted kids’ electric cars or baby seats) may have unique refund terms. Check skyangelltd.co.uk product listings for specifics.

Your Rights

Under UK Consumer Rights Act 2015, you’re entitled to quality kids’ mobility products and nursery essentials. If items like lightweight strollers or school backpacks don’t meet standards, we’ll honor your legal rights with a refund or replacement.

Contact Us

Questions about returning kids’ scooters, electric ride-ons, or stroller systems? Reach out at info@skyangelltd.co.uk or call +447930977812. Shop with confidence at Sky Angel LTD, where your satisfaction is our priority!